The breakfast here was fantastic 🍳. They had a good variety of fruit, jam, and a choice of tea or coffee - there was something for everyone.

Hotel Casa San Rafael, is beautiful, quaint, and charming place! Quite unique! The rooms are lovely and comfortable. The location is superb -- close to most things and safe to walk around. The staff is very friendly, helpful, and willing to help out, as needed. The owner, Maria Eugenia and her daughters are lovely, and always try to make you feel at home! They speak English, which can be challenging to find in a foreign county -- and a great advantage when needed. A nice breakfast is included, as well as parking. You can also find complimentary coffee and tea around the clock. I will definitely go back to Casa San Rafael, during my next trip to Cuenca!!

A 5 star hotel service and decor with a 3 star rating, What a bargain. Courteous and attentive owners - all family- delicious breakfasts.

I would say nothing. the glitches we encountered were resolved and were only due to the hotel newly opened, Staff is still trying to figure out some things that are part of running a hotel. Tour operators were not cooperating with them. I have already spoken highly of the hotel and some travelers are already on their way there!

Delicious breakfast with a good choice of food. Huge and great-sized room. - Very attentive staff. - Great service throughout my stay.

Hotel Casa San Rafael in Cuenca is a first-class boutique hotel with magnificent views and an unbeatable location to everything in the city. the hotel boasts amazing design, air-conditioned rooms, and extremely helpful staff from the reception desk to the chambermaids. Guests can enjoy a comfortable bed, a lounge area, and a writing desk in the room.

Excellent location despite being in the middle of town. Pretty and very well maintained hotel. Very friendly atmosphere with staff that goes out of their way to make your stay as pleasant as possible. Lovely breakfast and Tea and Coffee available at all times. Could not have made a better choice. We thoroughly enjoyed our stay at Casa San Rafael and wouldn't hesitate to return there for the attention and hospitality of the entire staff. We thank all the staff again who make this little hotel the gem that it is!

Management.

Charged me $58 to do $8.00 of laundry.

Delicious breakfast with great coffee, tea, fresh bread, yogurt, and eggs! 🍳.

From the decor to the incredible friendliness of all of the staff, our family had a wonderful stay at the Hotel Casa San Rafael. Always helpful and warm, they made us feel like family. The cleanliness of the rooms was impeccable and the breakfast delicious. They had excellent suggestions re: restaurants and for my children, the Wi-Fi was throughout the hotel, which was a big hit. The hotel offered a luxury ambiance for very reasonable price and all in the historical center of Cuenca. I feel that from Rafael and Maria Eugenia and his daughters to Marcela, Paul and all of the people at the Hotel Casa San Rafael--that we now have new friends to visit in the future. I highly recommend this hotel to anyone thinking of visiting Cuenca, Ecuador

A beautifully restored old house near the center of Cuenca, close to 9 de Octubre market, shopping and excellent restaurants. The staff, especially Carolina, were very friendly, helpful with transportation, dining and other local information. The rooms, if a little small, were fairly priced. You cannot go wrong by choosing Casa San Rafael.

Ran out of hot water one morning but it quickly recovered. A bit more variety in the repetitious breakfast menu would be nice.

As couples, we loved the warm and friendly staff, delicious breakfast, and the charming atmosphere of this historical hotel. the central location was also a huge plus.

Felt very well taken care of, no complaints whatsoever.

The stasff´s attendance was very very good! They helped me to find my tours ...so I didn´tneed to spend hours on end on the internet to select and book them. Apart from that I was very delighted by the little coffee / tea buffet.....at any time did they serve something to drink. Thanks for that!

Spacious rooms with cool AC and a fantastic bathroom. Comfy bed and spotless facilities. 🌟.

The entire " family " at the Casa was outstanding. We have all been duped by pictures we see on the inter net depicting something that is not really what you are going to be getting. In the case of the Casa San Rafael, it was the opposit. There is no way to depict with photo's how truly beautiful this old world building is. We were treated as family by the whole staff, which is largely made up of the lovely daughters and wife of the owner. They went way above and beyond our expectations as hosts. They arranged taxi rides, negotiated prices, and truly took care of us. Imagine our surprise when we returned from a day trip to find the bed covered in rose petals, a beautiful arngement of fresh flowers and chocolates. The owner had heard it was my wifes birthday! How cool is this family? I can't begin to say. Also, the non family staff, gave my wife a little going away present, and there were actually some tears shed! If you have any doubts about the Casa San Rafael, please dismiss them from your mind. This is Old World Charm at it's best!!!!! We will be returning there this Fall, and look forward to re uniting with our" New Family "in Ecuador.

There is absolutly nothing to dislike about the Casa. You will need to adjust to the sound of traffic on the cobblestone streets. If that is a bother, I'd suggest you ask for a more interior room. We actually found the sounds of the city soothing.

I had a great stay at this venue. The location was perfect, right in the heart of everything. The room was very comfortable with all the amenities I needed. The staff at the reception desk was very helpful and friendly. The breakfast served every morning was delicious.

I highly recommend this hotel to my family and friends.